RBS

Reviews (3)
Location:

32 Court St, Haddington EH41 3NS, United Kingdom

Ratings:
  • Staff Helpfulness
  • Ease of Access

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Features:
  • Accessible parking spaces
  • Accessible toilets
  • Changing Places
  • Help points
  • Lifts
  • Personal assistance
  • Step-free access

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Reviews (3)

Cannon Cannon

I visited this branch using the Welcome app so the customer service team knew that I was coming due to the reduction of the banking hours during the pandemic. I had a fantastic experience and the team at the bank pulled out all the stops for me even the manager came over and had a chat. I felt safe and welcome. A great experience in these uncertain times.

Cannon Cannon

I visited this branch today using the Welcome app it was an exceptional good experience. I had made an appointment via the app I currently bank with another bank. I was approached within a minute of entering the branch shown to a seated area asked if I would like refreshments. I waited a few minutes and the person I was supposed to see came out and it was a fabulous appointment from start to finish. I couldn’t do what I eventually decided to do at the time so need to return to complete my business. The customer service experience was second to none. I have never been treated so well by a bank.

cannon cannon

Ramp up to the branch as well as handrails push button door. Cash machines at a good level. Although counters are a little higher however staff will help customers in other areas of this branch. There is a car park to the rear where any customers can park. This is probably an easier way to access this branch. Staff have a high degree of customer service in my opinion within this branch. They are always polite and very helpful.

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