LEGOLAND® Windsor Resort

Reviews (3)
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Location:

Winkfield Road, Windsor

Ratings:
  • Staff Helpfulness
  • Ease of Access

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Features:
  • Accessible parking spaces
  • Accessible toilets
  • Changing Places
  • Help points
  • Lifts
  • Personal assistance
  • Step-free access

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Reviews (3)

Joanna Joanna

So, this is an odd post and negative, so mainly for people with kids in a wheelchair, or in a wheelchair themselves. But I need to share as we’ve never felt so humiliated when it’s come to Sebby’s disability.

We went to Legoland with another family, as a treat for our disabled son after 4 operations in 7 months. He has come away with positive memories (plus he met one of his hero’s, lego batman!!) however we had a seriously negative experience.

We went on the Ninjago ride (anyone that knows Sebby has been bored to death by his knowledge and love of Ninjago) and went up the specially designed wheelchair lift, yet as we got to the ride a member of staff awkwardly said Sebby needed to show he could walk before going on the ride. The ride involves sitting down, just to be clear, no walking involved. Two other members of staff came to join in the discussion said he needed to demonstrate he could take 3 steps with one of us holding only one of his hands. We argued and this went on for a few minutes. This is not an easy task for him and we honestly didn’t think he’d be able to do it. Sebby managed to do it with his dad and we were put on the ride. Then someone new approached us and said the manager behind the glass window wasn’t sufficiently satisfied and Sebby had to do it again. So I got out with him and he managed to do it again, with me gripping firmly onto his hand, really hoping he’d manage it.

This was in front of EVERYONE else waiting for the ride, and it was obvious the delay was due to us. I have never felt so belittled in my life and certainly not towards Sebby.

When I challenged them and they said it was because if they evacuate they need to see he can walk. Crazy! As a parent, if we’re evacuated I’m carrying him, and our daughter who isn’t disabled!! What did those 3 patronising and embarrassing steps prove to them?!

On the lift on the way back down Sebby asked me ‘why would anyone ask someone disabled person to walk? It was so hard and upset me’. good question, 5 year old, why don’t the adults have the same common sense?

Sebby has mentioned it several times today, it’s really affected him. And it’s not from us, I hid my anger from him. I actually couldn’t complain at the time as I was so close to tears and didn’t want to cry in front of him! Lottie is also sat there witnessing her brother being forced to parade his disability.

We later went on another ride where the lift was at the back of the queue, and we had to awkwardly pass everyone. We were told he needed to walk and I bluntly said we’ve just been through this at Ninjago and don’t want to have to go through it again. Something must have been in my tone as they didn’t take it further. Other times we left the wheelchair outside the ride and put him on our shoulders so they didn’t know he was in a wheelchair so he didn’t have to go through the same thing

When I complained later we were given a disability access guide. Look how the photo below at how little someone in a wheelchair can actual access. How can Lego, a massive company, be so lacking in disability inclusion? I understand health and safety and now everything can be accessible, it for so little to be accessible is shocking. I have a friend in a wheelchair that can’t walk, so if she wants to take her kids to legoland she wouldn’t be able to see her kids on the vast majority of the rides, how is that fair??

They knew he was disabled when we booked and I’d been in touch to get a disabled pass after booking. At no point did anyone state the lack of rides he can technically access or explain he would be tested in front of people. Even when we spoke to customer services when we got there, there was no mention of anything to prepare us for this humiliation. And if it had been just a month or two ago, he wouldn’t have been able to do the walking and wouldn’t have passed the ridiculous test, and would have missed out on Ninjago, his favourite thing!

I understand places like old buildings etc don’t have disabled lifts or access, that’s reasonable. But for a massive company and a massive park to be so restrictive and prepared to embarrass a 5 year old and his family is shocking.

matt85 matt85

Big disabled car park but only one space left when we arrived, I think some people who weren’t disabled parked here also. I also saw a lot of abuse of the disabled toilets by parents with kids even know they had separate baby toilets, they didn’t have radar key locks apart from one. Why don’t they all have radar locks? The pathways were wide, and either tarmac or concrete so easy to wheel on. Some parts were quite steep though especially the slope from the Star Wars model exhibit down into the main part of the park. There were five things you can do where you can stay in your wheelchair. These were Star Wars Miniland, Aero Nomad, Heartlake Express, Olivia’s House and Hill Train but this wasn’t running. The accessibility was good on these and I enjoyed them, I couldn’t go on any other rides. You can go on quite a few other rides if you can transfer between your chair and ride, you usually enter either via the q-bot entrance or through the exit so avoiding the very long queues. The miniland was my favourite part of the day which was models of the world, it was really well done. I did find there wasn’t enough seating around for ambulant disabled which was poor. I’ve given it an average rating as I feel they could do more for full time wheelchair users on the rides and shows. It’s certainly no Disney for accessibility.

MrsFlipper MrsFlipper

A good day out. Some rides are accessible but if you can’t transfer from a wheelchair there aren’t many you can do. Can get passes to go to front of queue if you have a disability which makes waiting difficult. There is step free access but it is very steep at time and if you self propel it would be a very good work out. Food and drink are expensive but picnic areas are available. Plenty of accessible toilets and staff willing to help.

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